Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you contact us, submit a travel enquiry, request a quotation, make a booking, or otherwise communicate with us.
This information may include:
- Contact Information: Your name, email address, telephone/mobile number, and other contact details.
- Travel Information: Destination preferences, travel dates, number of travellers, accommodation preferences, transportation requirements, and itinerary preferences.
- Traveller Information: Information required to arrange travel services, such as traveller names and other booking-related information.
- Booking Information: Details relating to your travel enquiry, quotation, reservation, booking, cancellation, or modification.
- Payment Information: Payment-related information necessary to process your booking or payment. Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy policies.
- Communication Information: Records of communications and interactions with our team, including enquiries, requests, feedback, and customer-support communications.
- Information You Provide: Any other information you voluntarily provide to us while requesting or using our services.
1.2 Information Collected Automatically
When you visit or use our website, certain information may be collected automatically, depending on the website's technical configuration and the technologies we use.
This may include:
- Device Information: IP address, browser type, operating system, device type, and related technical information.
- Usage Information: Pages visited, time spent on the website, referring pages, and interactions with website features.
- Cookies and Similar Technologies: We may use cookies and similar technologies to improve website functionality, understand website usage, and support analytics or marketing activities.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How We Use Your Information
We may use your information for the following purposes:
2.1 Providing Travel Services
To provide travel planning, consultation, quotation, booking, reservation, itinerary preparation, transportation, accommodation, and other travel-related services requested by you.
2.2 Processing Enquiries and Bookings
To communicate with you regarding your travel enquiry, quotation, booking, payment, cancellation, modification, or other service-related request.
2.3 Customer Support
To respond to your questions, provide assistance, resolve issues, and communicate important information relating to your travel arrangements.
2.4 Personalisation
To understand your travel requirements and preferences and provide suitable destinations, itineraries, accommodation, and travel options.
2.5 Marketing and Communication
Where permitted by applicable law and, where required, based on your consent, we may use your contact information to send information about travel packages, offers, promotions, destinations, group tours, and other services offered by The Falcon Tour. You may opt out of marketing communications at any time by contacting us or using the applicable unsubscribe or opt-out mechanism provided in the communication.
2.6 Website Improvement and Analytics
To understand how visitors use our website, improve its functionality and content, and enhance our products and services.
2.7 Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal obligations, court orders, government requirements, and other lawful requests.
2.8 Protection of Rights and Security
To detect, prevent, investigate, or address fraud, misuse, security incidents, unauthorised activities, or violations of our terms and policies, and to protect the rights, property, and safety of The Falcon Tour, our customers, and others.
How We Share Your Information
We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with trusted third parties when reasonably necessary to provide the services you request or for legitimate business, legal, or operational purposes.
3.1 Travel Service Providers
We may share necessary traveller and booking information with hotels, airlines, transportation providers, destination management companies, tour operators, activity providers, visa-related service providers, insurance providers, and other travel suppliers involved in arranging your trip.
Only information reasonably necessary for providing the relevant service should be shared.
3.2 Payment and Technology Service Providers
Where applicable, we may share information with payment processors, website hosting providers, CRM providers, communication platforms, analytics providers, and other technology or operational service providers that assist us in running our business.
3.3 Business Partners
Where necessary for arranging your requested travel services, we may share relevant information with business partners and suppliers working with us to fulfil your travel requirements.
3.4 Legal Requirements
We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or government authority.
3.5 Protection of Rights and Safety
We may disclose information where reasonably necessary to protect our legal rights, customers, employees, business, property, or the safety and security of any person.
International Transfer of Information
Because travel services may involve hotels, airlines, destination management companies, tour operators, and other suppliers located outside India, certain personal information may need to be shared with service providers in other countries.
Where such transfers are necessary to provide the travel services requested by you, we will take reasonable steps consistent with applicable law to handle your information appropriately.
Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information. These may include:
5.1 Access and Correction
You may contact us to request access to or correction of personal information that we hold about you, subject to applicable law and reasonable verification requirements.
5.2 Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable law. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.
5.3 Marketing Opt-Out
You may request to stop receiving promotional or marketing communications from us at any time. However, you may continue to receive essential communications relating to an existing enquiry, booking, payment, or travel arrangement.
5.4 Cookies
You can manage or disable cookies through your browser settings.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and booking records, resolving disputes, complying with legal or regulatory obligations, and protecting our legitimate interests.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and business requirements.
Data Security
We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
Third-Party Websites and Services
Our website or communications may contain links to third-party websites, platforms, payment providers, social-media platforms, airlines, hotels, or other service providers. These third parties may have their own privacy policies and terms of use. We encourage you to review their policies before providing personal information.
The Falcon Tour is not responsible for the privacy practices, security, or content of third-party websites or services.
WhatsApp and Other Communication Channels
We may communicate with customers through channels such as telephone, email, WhatsApp, or other communication platforms for enquiries, quotations, bookings, updates, and customer support.
Information shared through these platforms may also be subject to the privacy policies and terms of the respective platform providers.
Children's Information
Our travel services may involve family travel and bookings that include children. We do not knowingly seek unnecessary personal information from children directly.
Where information relating to a child is required to arrange a travel service, such information should be provided by or with the involvement of the child's parent, legal guardian, or another authorised adult, where applicable.
Marketing and Promotional Communications
We may use contact information provided during enquiries or bookings to communicate with you about relevant travel services, offers, promotions, and updates where permitted by applicable law.
You may opt out of promotional communications at any time. Opting out of marketing communications will not prevent us from sending necessary service-related communications concerning an existing booking or enquiry.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, technology, or applicable legal requirements.
When we make changes, the updated version will be published on this page with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
The Falcon Tour
Email: sales@thefalcontour.com
Phone / WhatsApp: 8679343402
Website: thefalcontour.com
We will make reasonable efforts to respond to privacy-related requests and concerns within a reasonable period and in accordance with applicable law.
Consent and Acknowledgement
By using our website or voluntarily providing your personal information to The Falcon Tour, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and used as described above.
Where consent is required under applicable law, we will seek consent in an appropriate manner for the relevant processing activity.